Utah Broadband | Ticketing CRM

Redesigning how a company manages customer data and relations

Project Overview

Role: Lead UX/UI Designer

Tasks: UX Research, UX Design, UI Design

Team: 2 Developers, 1 Project Manager, 1 Designer

Duration: 11 months

TL;DR

Utah Broadband was using several different applications for each department to do its job, costing them a lot of $$$ in subscriptions or licenses. They wanted to make an web-based service themselves that covered all their needs. An all encompassing application: Jeeves

Project Summary

The Problem: The company uses too many applications to do their daily task, and when there is a problem with those applications, having to rely on a third party to fix them slows things down.

Our Solution: Create an application that condenses all customer relation management tools and interdepartmental assignment communication tools so that only one application needs to be used. This also lets the company be able to fix its own issues quickly and efficiently.

Project Functions

Similar to its namesake, Jeeves is intended to be an all in one platform for a company.

Jeeves held all the company’s client side data, like payment, contact, account overview etc. Alongside this, it also provided employee side services, like schedules for maintenance or even clocking in and out.

The primary function of Jeeves was to have everything. If the company needed something, it would be created and implemented into it. A one-stop shop data hub.